This Data Request Policy outlines how Agility Medical Billing & Solutions LLC (d/b/a Agility Digital) (“Agility”), a Common Wealth of Virginia Limited Liability Company, handles requests for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings.
Except in limited emergency situations (see below), Agility requires data requests to be made through formal U.S. legal process and procedures, and will respond to such requests as required by law.
Examples of data requests include:
A preservation request asks Agility to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.
Agility’s policy is to notify its customers of requests for their data unless Agility is prohibited from doing so by statute or court order.
The following information must be included in a request for customer data:
Agility may not be able to respond to a request without this information.
Additionally, Agility reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
Please use the following contact information to send a Request to Agility:
Agility Medical Billing & Solutions LLC
Attn: Legal Department
44330 Mercure Circle
Sterling, VA 20166
E-mail: [email protected]
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER MAIL TO ENSURE WE RECEIVE YOUR REQUEST.
Agility may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
Depending on the type of formal legal process provided, Agility may be able to respond with one or more of the following types of data:
Agility will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.
AGILITY DIGITAL is digital marketing agency specializing in helping healthcare and medical practices attract more patients and generate more revenue through strategic online marketing products and services.